top of page

Privacy Policy

Last updated: 25 October 2026

1. Who We Are

Kensal Cafe is a family-run café and catering business based in London, United Kingdom. We provide food, catering services and online ordering through our website.

Website: https://kensalcafe.com
Email: hello@kensalcafe.com
Telephone: 07459 309184
Business address: 271 Kensal Road, London, W10

In this policy, “we”, “us” and “our” refer to Kensal Cafe.

We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

When you browse our website, place an order or contact us, we may collect the following information:

  • Personal details: Your name, email address and telephone number.

  • Order information: The food and catering products you purchase, quantities, order history and any special instructions you provide.

  • Delivery information: Your delivery address, postcode, preferred delivery date and time, and information needed to fulfil your order.

  • Payment information: Payment status, transaction references and relevant billing information. Payments may be processed securely by third-party payment providers.

  • Communications: Messages, enquiries, feedback and complaints you send to us.

  • Technical information: Your IP address, browser type, device information and website usage data, where collected through our website and its technologies.

  • Marketing preferences: Your preferences regarding promotional emails and other marketing communications.

Please do not send us payment card details by email or through ordinary contact forms.

3. How We Use Your Information

We use your personal information to:

  • Process and manage online catering orders.

  • Take payments and maintain order records.

  • Arrange deliveries and communicate delivery details.

  • Contact you about your order, including confirmations, changes or delivery issues.

  • Respond to enquiries and provide customer support.

  • Manage refunds, cancellations, complaints and disputes.

  • Maintain our accounting records and comply with legal obligations.

  • Protect our website, prevent fraud and improve our services.

  • Send promotional emails about our food, catering services, offers and updates, where we are legally permitted to do so.

We only use your information for purposes that are lawful and relevant to our business.

4. Our Legal Basis for Processing Your Information

Under applicable data protection law, we rely on the following legal grounds where appropriate:

Contract: To process your order, take payment, arrange delivery and provide the catering services you have requested.

Legal obligation: To comply with tax, accounting, consumer protection and other applicable legal requirements.

Legitimate interests: To operate and improve our business, maintain appropriate records, respond to enquiries, protect against fraud and manage disputes, provided these interests do not override your rights.

Consent: Where required, for example for certain marketing communications and non-essential cookies or similar tracking technologies.

You can withdraw consent at any time where we rely on consent as our legal basis.

5. Online Orders and Payments

When you place an order through our website, we use the information you provide to fulfil your purchase.

Payments are handled through the payment provider available at checkout. Depending on the payment method you choose, your information may be processed by that provider under its own privacy policy and security arrangements.

We do not intend to store your full payment card details on our own systems. We may retain transaction references, payment confirmations and related records needed to manage orders, refunds and accounting.

6. Delivery of Catering Orders

We use your delivery details to prepare and deliver your order to the correct location at the agreed time.

Where necessary, relevant information may be shared with delivery drivers or third-party delivery services so that your catering order can reach you.

We only share the information reasonably required to complete the delivery and resolve any associated issues.

7. Who We Share Your Information With

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to run our business, including:

  • Website hosting and online store providers.

  • Payment processing providers.

  • Delivery drivers and delivery service providers.

  • Email and customer communication services.

  • Website analytics and security providers, where used.

  • Accountants, professional advisers and insurers, where necessary.

  • Government authorities, regulators or law enforcement where we are legally required to do so.

These providers may process information on our behalf or independently under their own privacy terms, depending on the service they provide.

We expect service providers handling information on our behalf to protect it appropriately and use it only for authorised purposes.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to help the website function, remember your shopping basket, support checkout, improve performance and understand how visitors use the site.

Some cookies are necessary for the website and online ordering service to work. Other cookies, such as certain analytics or advertising cookies, may require your consent before they are used.

Where required, you can accept or reject non-essential cookies through our cookie settings. You can also manage cookies through your browser settings, although blocking essential cookies may affect the website's functionality.

The cookies used depend on the website platform and any apps or services we have installed.

9. Marketing Communications

We may send you marketing communications about Kensal Cafe, including catering offers, new products and special promotions, where permitted by law.

Where consent is required, we will ask for it before sending marketing communications. In certain circumstances, we may rely on another lawful basis permitted by applicable electronic marketing rules.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at hello@kensalcafe.com.

Even if you opt out of marketing, we may still send essential communications relating to an order you have placed.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

For example:

  • Order and customer records: Retained for as long as needed to manage orders, customer service, disputes and relevant business records.

  • Financial and tax records: Retained for the periods required by applicable accounting and tax laws.

  • Enquiries and complaints: Retained for as long as needed to respond and maintain appropriate records.

  • Marketing information: Retained until you unsubscribe or the information is no longer needed, subject to any necessary suppression records.

  • Technical and cookie information: Retained according to the purposes of the relevant technology and its applicable settings.

When information is no longer required, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it for longer.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

If we use third-party services to operate our website, process payments or manage deliveries, the security arrangements of those providers may also apply.

12. International Transfers

Some of our website, payment, analytics or other service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information where the law permits.

  • Ask us to restrict how we use your information in certain circumstances.

  • Object to processing based on legitimate interests.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where we rely on consent.

  • Object to direct marketing at any time.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain order or financial records to meet our legal obligations.

To exercise your rights, please contact us at hello@kensalcafe.com. We may need to verify your identity before responding.

14. Third-Party Websites

Our website may contain links to other websites or services. If you follow these links, those websites will have their own privacy policies and practices.

We are not responsible for the privacy practices of external websites. We recommend reviewing their policies before providing personal information.

15. Children's Privacy

Our website and online catering services are intended for customers placing orders for personal or business purposes. We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided us with personal information unnecessarily, please contact us so we can review the matter.

16. Complaints and the Information Commissioner's Office

If you have concerns about how we use your personal information, please contact us first at hello@kensalcafe.com so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the independent regulator responsible for data protection.

Website: https://ico.org.uk
Telephone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

Any changes will be published on this page, together with the updated revision date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Kensal Cafe
271 Kensal Road
London, W10
United Kingdom

Email: hello@kensalcafe.com
Telephone: 07459 309184

We will be happy to help with any privacy-related enquiries.

bottom of page